All videos are offered as streamable web videos (mp4) and streamable Flash (as fallback solution).
We recommend to use at least a 2 MBit connection.
Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internetconection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.
Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.
You will find an entry named 'BoFeWo B.V., St. Odilienberg' on your credit card bill.
No this is not possible!
Go to shopmaker.com and write them. Please include the name of the collections you bought and when you bought them!
Of course you can do! Please go to shopmaker.com and drop them an email!